Running on time – Britain's first high-speed domestic train service
In 2004, Hitachi took 29 trains on order, leading to the creation of the fastest operating domestic service trains in the United Kingdom. The trains are based at a depot south of Ashford International Railway Station and usually run at 125 miles per hour.
A regular service commenced on the 30th of December 2009 carrying thousands of passengers daily to London, reaching St. Pancras Station in just 37 minutes from Ashford International Station and it's this success story which helped Hitachi introduce a new generation of rail travel to Europe.
Quality development and reliable maintenance service
One of the biggest challenges was bringing the reliability and quality of the Japanese trains into the UK.
“... we have many reliable trains in Japan but how to achieve Japanese quality in UK was a big challenge because we have different standard and different infrastructure.”
Kentaro Masai, Head of Technical, Hitachi Rail Europe.
Efficient teamwork for a smooth project
Southeastern Rail and High Speed 1 are key stakeholders in this success story. This movie features interviews with these key stakeholders and shows how efficient teamwork between everyone involved has resulted in such a successful service.
An improved service that improves lives
Passenger reaction has been fantastic – in the latest national passenger survey, which is independently run, the High Speed 1 service has been rated by its commuters as the best commuter rail service in the country.
Months after its launch, the number of passengers travelling on Class 395 trains is still continuing to increase. In interviews with passengers, this video explains why the trains are so popular amongst commuters and why passengers are so pleased with this iconic new service.
Fulfilling promises, meeting customers expectations and continuously innovating
Hitachi promised on-time delivery, quality and reliability. Find out how Hitachi successfully delivered on all of its promises.
By involving the customers all the way through the build, it ensured that when the train was ready for passenger service, it was exactly what the customer wanted.
About Hitachi Rail Europe Ltd.
Hitachi Rail Europe Ltd., is a wholly owned subsidiary of Hitachi Europe, Ltd. and is headquartered in London, UK. Hitachi Rail Europe is a total railway system supplier offering rolling stock, traction equipment, signalling, traffic management systems, and maintenance depots.
Hitachi draws on many years of experience as a leading supplier of high-speed trains such as the Shinkansen (bullet train) for the Japanese and international markets. In Europe, Hitachi Rail Europe's first rolling stock contract was to deliver a fleet of 29 Class 395 trains, the first domestic high-speed train in the UK. The trains are maintained at Hitachi's state of the art depot in Ashford, Kent.